Legal

Payment, Conditional Payout, and Tax Terms

Effective date: July 11, 2026

These Payment, Conditional Payout, and Tax Terms (“Payment Terms”) are part of the AmberLight Terms of Service and apply to every carrier, broker, dispatcher, requestor, operator, pilot-car provider, escort-service provider, and other user who books, accepts, performs, pays for, or receives payment for services through AmberLight.

AmberLight is operated by GloveBoxLabs LLC, doing business as AmberLight (“AmberLight,” “we,” “us,” or “our”).

1. Marketplace Role

AmberLight provides a technology marketplace through which carriers, brokers, dispatchers, and other requestors (“Carriers”) may locate, communicate with, and engage independent pilot-car and escort-service providers (“Operators”).

The service agreement for any escort or pilot-car work is directly between the applicable Carrier and Operator. AmberLight is not the provider of escort services, does not employ Operators, and does not direct or control the means or manner in which Operators perform services.

AmberLight may facilitate booking, payment collection, conditional payout, transaction records, notices, and dispute administration as described in these Payment Terms.

2. Payment Processor and Stripe Connected Accounts

AmberLight uses Stripe, Inc. and its affiliates (“Stripe”) to process payments and facilitate payouts.

Each Operator must establish and maintain an active Stripe connected account and provide all information reasonably required by AmberLight or Stripe for identity verification, payment processing, tax reporting, fraud prevention, compliance, and payout administration.

By using AmberLight payment features, each user agrees to comply with the Stripe terms presented during onboarding or otherwise made available through the Service, including applicable Stripe services agreements, connected-account agreements, and privacy terms.

AmberLight does not provide banking services and does not hold user funds in a GloveBoxLabs LLC bank account.

3. Booking Payment Authorization

When a Carrier books an Operator through AmberLight, the Carrier authorizes AmberLight, through Stripe, to charge the Carrier’s selected payment method for the agreed escort-service rate displayed at booking.

The Carrier will not be charged a separate AmberLight service fee unless AmberLight clearly discloses and the Carrier accepts that fee before booking confirmation.

The Carrier also authorizes AmberLight and Stripe to process any refund, reversal, cancellation adjustment, approved additional charge, or other transaction that is authorized by these Payment Terms, the applicable booking terms, Stripe requirements, card-network rules, or applicable law.

The Carrier represents and warrants that it is authorized to use the payment method submitted through the Service.

4. Conditional Payment Hold

After a booking is confirmed, the agreed escort-service rate may be charged and held through Stripe pending completion, cancellation, refund, dispute resolution, or payout under these Payment Terms.

This payment-hold process is intended to facilitate conditional payout for services booked through AmberLight. It is not a legal escrow account, and AmberLight is not acting as an escrow agent.

5. Operator Payout

After a job is completed, AmberLight may direct Stripe to transfer the applicable Operator payout to the Operator’s Stripe connected account.

Unless a dispute is timely opened under Section 8, payout may occur upon the earliest of:

  1. Carrier confirmation that the services were completed;
  2. Carrier approval of release through the Service; or
  3. Seventy-two (72) hours after AmberLight sends notice that the job has been marked completed.

The Carrier must submit any good-faith dispute before the automatic-release deadline. Failure to submit a timely dispute may result in payout to the Operator.

Once AmberLight directs a payout through Stripe, the timing for funds to reach the Operator’s bank account is controlled by Stripe, the Operator’s bank, and the payout method selected by the Operator.

6. Operator Service Fee and Payout Calculation

The Carrier pays the agreed escort-service rate shown at booking.

For each completed booking, AmberLight deducts a service fee equal to five percent (5%) of the agreed escort-service rate from the amount otherwise payable to the Operator.

For example, if the agreed escort-service rate is $1,000.00:

AmberLight currently pays Stripe payment-processing fees unless AmberLight clearly discloses a different arrangement before an Operator accepts the booking.

Stripe processing fees do not reduce the Operator’s payout unless AmberLight expressly discloses a different fee arrangement before the Operator accepts the booking.

The applicable booking and payout records will identify the agreed escort-service rate, AmberLight service fee, and net Operator payout.

7. Cancellations, No-Shows, and Refunds

A Carrier may request cancellation through the Service. The outcome depends on who cancels and how close to the scheduled job start the cancellation occurs, as set out in the schedule below. This schedule is shown in the Service and applies to bookings whose payment is held through Stripe.

Carrier cancellations (kill fee).When a Carrier cancels a confirmed or in-progress booking, a flat kill fee is paid to the Operator out of the held funds and the Carrier is refunded the remainder. The fee is measured against the load’s scheduled start time at the moment of cancellation:

A kill fee is never more than the amount held for a booking. If the held rate is lower than the fee, the Operator receives the full held amount and the Carrier receives no refund. The kill fee is treated as an Operator payout and is subject to the 5% Operator service fee described in Section 6.

Operator cancellations and no-shows. If an Operator cancels, or is marked a verified no-show, the Carrier is fully refundedand no kill fee applies. The Operator pays no monetary penalty, but the cancellation or no-show is recorded on the Operator’s public reliability counters shown on their profile (see our Privacy Policy and Terms of Service).

Every cancellation outcome remains subject to any services already completed, a pending dispute, fraud-prevention or compliance review, Stripe or card-network requirements, and applicable law. AmberLight may issue a full or partial refund when required by the applicable cancellation policy, a valid dispute determination, Stripe requirements, card-network rules, or applicable law.

AmberLight may update this cancellation and no-go fee schedule from time to time. Any revised schedule applies prospectively and will be displayed or otherwise made available before the Carrier confirms the affected booking.

8. Payment Disputes

A Carrier or Operator that disputes a booking, job completion, payment amount, cancellation, no-show, or payout must submit the dispute through AmberLight support as soon as reasonably possible and, where possible, before automatic payout.

The disputing party must provide a clear written explanation and reasonably available supporting materials. Supporting materials may include dispatch records, messages, photographs, GPS records, rate confirmations, invoices, signed delivery documents, or other job records.

AmberLight may temporarily pause payout while reviewing a dispute.

AmberLight may request additional information from either party and may make a good-faith operational determination based on the records available. AmberLight’s operational determination does not prevent either party from pursuing rights available under applicable law.

Nothing in these Payment Terms prevents a user from exercising rights available under applicable law or card-network rules. However, users agree to contact AmberLight support before initiating a card dispute whenever reasonably possible.

9. Chargebacks, Reversals, and Negative Balances

If AmberLight, Stripe, a card issuer, a bank, or another payment provider determines that a payment must be refunded, reversed, returned, charged back, or otherwise recovered after an Operator payout has been directed or completed, AmberLight may recover the resulting amount from the Operator to the extent the loss relates to that Operator’s booking or services.

To the extent permitted by law and applicable Stripe terms, AmberLight may:

  1. Offset the amount against future Operator payouts;
  2. Deduct the amount from the Operator’s connected-account balance;
  3. Invoice the Operator for the amount;
  4. Suspend the Operator’s account or payout eligibility; and
  5. Pursue other lawful collection remedies.

The Operator remains responsible for reasonable losses caused by the Operator’s fraud, material misrepresentation, failure to perform confirmed services, violation of these Payment Terms, or failure to cooperate in a payment dispute.

10. Taxes and Tax Reporting

Operators are independent businesses and are solely responsible for determining, reporting, and paying all federal, state, local, and other taxes arising from amounts earned through the Service.

Operators must provide accurate taxpayer-identification information, including a completed Form W-9 or other documentation requested by AmberLight, Stripe, or another legally responsible reporting entity.

AmberLight, Stripe, or another legally responsible payment entity may issue Form 1099-K, Form 1099-NEC, Form 1099-MISC, or another required tax form when required by applicable law.

Any tax form may report gross transaction amounts without reduction for AmberLight service fees, Stripe processing fees, refunds, chargebacks, credits, or other adjustments where required by applicable tax-reporting rules.

Operators are responsible for retaining their own booking, payout, expense, and tax records. Nothing in these Payment Terms constitutes tax advice.

11. Operator Independent-Contractor Status

Operators are independent contractors and are not employees, agents, partners, joint venturers, or representatives of AmberLight.

Operators retain control over whether to accept or decline opportunities, what equipment to use, how to perform services, who performs the work, routes and operational decisions, licensing, insurance, scheduling, and all other means and methods of performing escort services.

AmberLight does not guarantee that any Operator will receive a particular amount of work, revenue, or bookings.

12. Records and Receipts

AmberLight may provide electronic booking confirmations, transaction histories, receipts, payout records, dispute notices, and other payment-related records through the Service.

Each user is responsible for maintaining its own business, tax, insurance, regulatory, and operational records.

13. Suspension and Termination of Payment Access

AmberLight may delay, suspend, limit, or terminate payment collection, payout access, or account use when reasonably necessary to address fraud, chargebacks, disputes, suspected unlawful activity, sanctions concerns, payment-processor requirements, inaccurate tax information, licensing or insurance concerns, or violations of these Payment Terms.

AmberLight may also suspend payment features while investigating a disputed booking, payment reversal, suspected misuse of the Service, or information that reasonably indicates a material risk to AmberLight, Stripe, another user, or the public.

14. Changes to These Payment Terms

AmberLight may modify these Payment Terms from time to time.

Material changes will apply prospectively after notice through the Service, by email, or by another reasonable method.

Changes will not retroactively alter a confirmed booking unless required by applicable law, payment-processor requirements, card-network rules, or written agreement of the affected parties.

15. Contact

Questions concerning payments, refunds, payout status, disputes, tax documentation, or these Payment Terms may be submitted through AmberLight support at:

[email protected]
getamberlight.com/contact